NOTE: This is updated information about posting to the JSO Portal, March 2025
The steps to uploading documents to the JSO portal are explained in short videos below:
- Preparing your documents
- My Ontario account
- JSO account
- Getting started on the JSO main page
- Filing documents for a new case
- Filing documents for an existing case
- Uploading documents to the JSO Portal for a new or an existing court case
1. Preparing your documents
In this video: When you can use the JSO Portal; how to prepare your electronic documents for filing including the importance of practice directions, document formats, sizes and file names; and accessing the JSO Portal
Video length: 6:36 minutes
Links:
- Superior Court of Justice – Regional practice directions
- Ontario Court of Justice – Regional practice directions
- Family Court Operations and Services Guide
- JSO Portal sign-in page
- Telephone: 1-800-980-4962
- Email: FamilyClaimsOnline@Ontario.ca
2. Creating a My Ontario account
If you already have a My Ontario account, proceed to video 3
If you already a JSO account, proceed to video 4
In this video: How to create a My Ontario account; using a safe email address
Video length: 2:08 minutes
Links:
3. Creating a JSO account
In this video: Setting up your JSO account
Video length: 1:09 minutes
Link:
4. Getting started on the JSO Portal
In this video: Information available on the JSO Portal; where to file family court documents through the JSO Portal; how to determine if your case is new or existing
Video length: 2:27 minutes
5. Filing documents for a new case
In this video: How to create your new case, including inputting your contact information, selecting the level of court, adding who the case is against and any children involved, and what to do if you are seeking a Divorce Order
Video length: 5:46 minutes
Links:
If you are now ready to file documents in your new case, move onto 7. Uploading documents to the JSO Portal.
6. Filing documents for an existing case
In this video: How to file documents for an existing court case, including inputting your contact information, selecting the level of court, how to find and provide your court file number, and what to do if you are seeking a Divorce Order for the first time
Video length: 4:06 minutes
Link:
7. Uploading documents to the JSO Portal for a new or an existing court case
In this video: Uploading documents from your device, size of your uploads, identifying the types of documents you uploaded, confirmation and acceptance emails, contact information for assistance
Video length: 4:35
Contact information for filing issues:
